Ryanair has been in the news this week, and not in a good way!
It’s been widely reported that they are cancelling flights left right and centre, with 40-50 flights being cancelled every day for the next six weeks. More than 200 of the cancelled flights are out of of London Stansted, with some in Edinburgh, Manchester and Birmingham also cancelled. Around 400,000 passengers will be affected by the cancellations. It is thought that Ryanair will face up to 20 million euros in compensation claims.
Who is entitled to compensation
If passengers are given more than 14 days' notice of a cancellation, they are not entitled to compensation beyond a refund of the ticket price, so if this is the case you won’t have a claim for further compensation beyond this.
Passengers are entitled to assistance and compensation, if the disruption was within an airline's control, this situation is within the airlines control as it appears to be a staffing issue.
Ryanair must offer full refunds, paid within seven days, or rebooking’s for a flight cancelled at short notice. In addition to this, passengers can also claim compensation.
Cancellation amounts are: 250 euros for short-haul, 440 euros for medium-haul and 600 euros for long-haul. For a family of four you are looking at a potential claim of over £600.00
Short haul is under 1,500km
medium-haul is 1,500km – 3,500km.
Long- haul is over 3,500km
The distance is sometimes shown on your flight confirmation, or you can check it online here.
Passengers who reach their destination more than 3 hours late can be compensated from 200 to 600 euros, depending on the length of flights and delay. For a family or group of friends travelling together on a single booking this will take you over the £600 minimum to instruct us once the order is in place.
How to claim
Ryanair has an online claim here. You can also find out further information about making a written claim here. The civil aviation authority advise you to include as much relevant information as possible including supporting documents such as copies of receipts, boarding cards and booking confirmation.
A passenger makes a claim against an airline, but is not compensated they can instruct a High Court Enforcement Officer (HCEO) to enforce it under a writ of control, provided the total amount to be recovered is £600 or more.
This can include court fees and judgment interest. With the current exchange rates, many family or group bookings will qualify for enforcement by an HCEO.
It appears that Ryanair may well be in for a tough time from disgruntled passengers who have had disruption to their travel plans.
David is an authorised High Court Enforcement Officer and our Director of Corporate Governance